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ACIS
All questions

If I change my phone or lose my control device, will it affect my system?

After installation

No impact! You can still control the ACIS smart home system by logging in on a new device.

✅ If you change your phone:

  • Simply reinstall the ACIS app and log into your account.
  • All settings and scenarios remain intact.

✅ If you lose your phone:

  • Log in from another device to continue control.
  • For security, you can log out from the lost device or change your password.

✅ Alternative control methods:

  • Use physical touch switches.
  • Control via voice commands (if connected to a voice assistant).
  • Use another device such as a tablet or a family member's phone.

Still stuck?

Send a request with photos and an ACIS technician will follow up under your ticket code.

Send a support request

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