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What should I do if my device is not responding?

After installation

If your device is not responding, try the following steps:

✅ 1. Check the power supply

  • Ensure the device is receiving power.
  • Try turning it on/off manually to check.

✅ 2. Check the connection

  • If it's a wireless device, check the Wi-Fi or connection signal.
  • Ensure the central hub (if applicable) is functioning properly.

✅ 3. Contact ACIS technical support

  • If none of the above steps work, reach out to the ACIS team for remote support or a technician visit.

Still stuck?

Send a request with photos and an ACIS technician will follow up under your ticket code.

Send a support request

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