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ACIS
All questions

If I am away and the system encounters a problem, can I control it remotely to fix the issue?

After installation

You can fully control and troubleshoot issues remotely using the ACIS app.

✅ Remote Control via Internet

  • Check device status and turn the system on/off from anywhere using your phone.
  • If there are minor issues (connection loss, unresponsive devices), you can restart them remotely.

✅ Alerts & Troubleshooting Guidance

  • The ACIS app will send notifications if the system encounters an issue.
  • Some errors can be resolved automatically, or the app will guide you through the troubleshooting steps remotely.

✅ Remote Technical Support

  • If the issue cannot be resolved manually, you can contact the ACIS technical team for remote assistance.
  • ACIS can check and update the system for you without needing an on-site visit.

Still stuck?

Send a request with photos and an ACIS technician will follow up under your ticket code.

Send a support request

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